📋 Introduction
Fleet Management is a software product developed and maintained by Bytelabz Software Solutions Pvt. Ltd. ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy.
📊 Information We Collect
We may collect the following types of information:
Personal Information:
- Full name, email address, and phone number
- Login credentials (securely hashed passwords)
- Profile information such as role and designation
Operational Data:
- Vehicle and trip information (pickup/drop locations, dates, distances)
- Booking and invoice records
- Driver assignment and status data
Device & Usage Information:
- Device type, operating system, and app version
- IP address and browser type (for web access)
- Usage patterns and interaction logs
Location Data:
- GPS location data for active trip tracking (with your explicit permission)
- Pickup and drop-off location addresses
🎯 How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain the fleet management service
- To manage bookings, trips, and vehicle assignments
- To process invoices and financial records
- To authenticate users and secure account access
- To send notifications related to trip updates and booking status
- To track vehicle locations during active trips for operational efficiency
- To generate reports and analytics for fleet operations
- To improve and optimize our Service
- To comply with legal obligations
🔒 Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encrypted data transmission using HTTPS/SSL protocols
- Securely hashed passwords using bcrypt algorithm
- Token-based API authentication (Laravel Sanctum)
- Role-based access control to limit data exposure
- Regular security audits and updates
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
🤝 Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Within the organization: Between admin staff, managers, and drivers as necessary for fleet operations
- Service providers: With trusted third-party services that assist in operating our platform (e.g., hosting, notifications)
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
📱 Mobile App Permissions
Our mobile application may request the following permissions:
- Location: To track vehicle positions during active trips
- Notifications: To send push notifications about trip updates and booking changes
- Internet: To communicate with our servers
All permissions are requested with clear explanations, and you can manage them through your device settings at any time.
⏰ Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Account data is retained while your account is active
- Trip and booking records are retained as per business and legal requirements
- Location data from completed trips is stored for operational records
- You may request deletion of your account and associated data at any time
⚖️ Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Restriction: Request restriction of processing of your data
- Portability: Request transfer of your data to another service
- Objection: Object to certain types of data processing
To exercise any of these rights, please contact us using the information provided below.
👶 Children's Privacy
Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without verification of parental consent, we will take steps to remove that information from our servers.
🔄 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.
📧 Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Bytelabz Software Solutions Pvt. Ltd.
Product: Fleet Management
Email: [email protected]